Systematic Problem Solving

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A Quick Glance
Designed for the non-statistician, this training introduces concepts such as project definition, root cause and solution implementation.

Problem solving is a part of every day life. Systematic Problem Solving will introduce you to concepts of project definition, development of root cause, and implementation of a solution. The concepts are applicable to all types of business. The tools are designed for the non-statistician. Software outside of the Microsoft Office products is not required for this course.

Anticipated topics include those listed below.

  • Introduction to Problem Solving Basics
  • Voice of the Customer
  • Project Selection and Definition
  • Data Collection
  • Process Map
  • Lean Principles
  • Cause and Effect
  • Understanding the Data
  • Assess Process Performance
  • Failure Modes and Effects Analysis
  • Graphical Analysis
  • Solution Selection
  • Developing an Implementation Plan
  • Mistake Proofing
  • Control Plan